Shipping Policy

RoamioPass provides digital eSIM products that are delivered electronically. Because our products are digital, no physical shipping is required.

This Shipping Policy applies to purchases made through roamiopass.com.

1. Digital Delivery

All RoamioPass eSIM products are delivered electronically.

Depending on the product and order method, delivery may include:

• Sending an eSIM QR code by email;

• Displaying the eSIM QR code or activation details on our website;

• Providing installation or activation information;

• Making the eSIM available through a customer account; or

• Another electronic delivery method provided by RoamioPass.

No physical SIM card or physical package will be shipped unless specifically stated otherwise.

2. Delivery Time

Most eSIM orders are processed after successful payment confirmation.

Delivery is generally completed shortly after payment is verified. However, processing times may vary depending on:

• Payment verification;

• Product availability;

• Supplier processing;

• Manual security review;

• Technical issues;

• System maintenance;

• High order volume; or

• Other circumstances affecting fulfillment.

RoamioPass does not guarantee a specific delivery time unless expressly stated on the applicable product page.

3. Payment Confirmation

Order fulfillment normally begins only after payment has been successfully confirmed.

Payments that are pending, incomplete, declined, under review, or awaiting confirmation may delay delivery.

RoamioPass is not responsible for delays caused by banks, card issuers, payment gateways, e-wallet providers, or other third-party payment processors.

4. Customer Email Address

Customers are responsible for providing a valid and accessible email address when placing an order.

If the email address provided is incorrect, incomplete, inaccessible, or unable to receive messages, delivery may be delayed or unsuccessful.

Customers should carefully verify their email address before completing checkout.

If you notice an error in your information, please contact RoamioPass as soon as possible.

5. When an Order Is Considered Delivered

An order is considered successfully delivered once the eSIM QR code, activation details, or other information necessary to install or use the eSIM has been successfully sent or made available to the customer.

This may occur through:

• Email;

• The RoamioPass website;

• A customer account;

• An order confirmation page; or

• Another electronic delivery method.

Once the eSIM has been delivered, the order will be subject to our Return and Refund Policy.

6. Delayed Delivery

Certain circumstances may cause an order to take longer than expected.

These may include:

• Temporary supplier delays;

• Telecommunications provider issues;

• Product availability problems;

• Payment verification;

• Fraud-prevention checks;

• Server or system interruptions; or

• Maintenance.

If your payment has been confirmed but you have not received your eSIM, please check your:

• Email inbox;

• Spam or junk folder;

• Promotions folder; and

• Order or customer account, where applicable.

If the eSIM is still unavailable, please contact RoamioPass support and provide your order information.

7. Failed or Unfulfilled Orders

If RoamioPass is unable to successfully generate or deliver an eSIM, we may, depending on the circumstances:

• Retry the fulfillment;

• Resend the eSIM;

• Provide a replacement eSIM;

• Offer an equivalent plan;

• Provide store credit; or

• Issue a refund where appropriate.

Any refund will be handled in accordance with the RoamioPass Return and Refund Policy.

8. Incorrect Customer Information

RoamioPass is not responsible for delivery issues caused by incorrect information provided by the customer.

This includes, but is not limited to:

• Incorrect email addresses;

• Incorrect customer account information;

• Incorrect destination or country selection;

• Incorrect plan selection; or

• Other inaccurate order information.

Once an eSIM has been successfully delivered based on the information provided by the customer, the order will be considered fulfilled.

9. No Physical Shipping

RoamioPass primarily sells digital eSIM products.

There are no physical shipping charges, courier deliveries, or tracking numbers for standard eSIM orders.

Customers are not required to wait for a physical SIM card to arrive.

If RoamioPass offers physical products in the future, the applicable shipping fees, delivery times, courier information, and other conditions will be disclosed separately.

10. International Delivery

Because RoamioPass products are delivered digitally, eSIMs can generally be purchased from different locations, subject to:

• Product availability;

• Applicable payment restrictions;

• Local laws and regulations;

• Telecommunications restrictions; and

• Any country-specific limitations.

Customers are responsible for ensuring that the selected eSIM is suitable for their intended destination.

11. Installation Is Separate From Delivery

Delivery of an eSIM does not necessarily mean that the eSIM has been installed or activated.

An order may be considered successfully delivered even if the customer has not yet:

• Scanned the QR code;

• Installed the eSIM;

• Activated the plan; or

• Used any mobile data.

Customers should review the applicable installation instructions and product requirements before use.

12. Service Interruptions

Delivery may occasionally be delayed due to circumstances outside the reasonable control of RoamioPass, including:

• Supplier outages;

• Telecommunications interruptions;

• Internet or server outages;

• Payment processor downtime;

• Maintenance;

• Natural disasters;

• Government restrictions; or

• Other force majeure events.

RoamioPass will make reasonable efforts to complete affected orders once normal service becomes available.

13. Contact Us

If you have questions regarding the delivery of your eSIM or have not received your order, please contact RoamioPass through the support information provided on:

RoamioPass
Website: roamiopass.com

When contacting us about an order, please provide your:

• Name;

• Order number;

• Email address used for the purchase; and

• Description of the delivery issue.

By purchasing from RoamioPass, you acknowledge that you have read, understood, and agreed to this Shipping Policy.