Return and Refund Policy

At RoamioPass, we aim to provide reliable digital eSIM products and a smooth purchasing experience.

Because eSIMs are digital products delivered electronically, physical returns are not applicable. This Return and Refund Policy applies to all purchases made through roamiopass.com.

1. No Returns or Refunds After Delivery

All sales are considered final once the eSIM has been successfully delivered to the customer.

An eSIM will be considered delivered once the QR code, activation information, or other information necessary to install or use the eSIM has been successfully sent or made available to the customer.

Delivery may include:

• Delivery of the eSIM QR code by email;

• Display of the eSIM QR code or activation details through our website;

• Delivery of installation or activation information; or

• Any other electronic method used by RoamioPass to provide the purchased eSIM.

Once the eSIM has been successfully delivered, the order is no longer eligible for cancellation, return, exchange, or refund.

This applies whether or not the customer has installed, activated, or used the eSIM.

2. Refund Requests Before Delivery

Customers may request cancellation and a refund if the purchased eSIM has not yet been generated, issued, or successfully delivered.

Refund requests must be submitted within seven (7) days from the date of purchase.

Refund eligibility will depend on the fulfillment status of the order at the time the request is received.

If the eSIM has already been generated, issued, delivered, or otherwise made available to the customer, the order will no longer be eligible for a refund.

3. No Physical Returns

RoamioPass sells digital eSIM products.

There are no physical products to return, and customers are not required to ship or send anything back to RoamioPass when requesting an eligible refund.

4. Device Compatibility

Before purchasing an eSIM, customers are responsible for confirming that their device:

• Supports eSIM technology;

• Is carrier-unlocked, where required;

• Supports the network frequencies required at the destination; and

• Can properly install and use an eSIM.

RoamioPass is not responsible for incompatibility caused by unsupported devices, carrier-locked devices, device restrictions, incorrect settings, or failure to verify compatibility before purchase.

Device incompatibility does not qualify an order for a refund once the eSIM has been successfully delivered.

5. Product and Destination Selection

Customers are responsible for selecting the correct:

• Country or destination;

• Regional plan;

• Data allowance;

• Plan duration;

• Device; and

• Other applicable product options.

Customers should carefully review the product description and coverage information before completing their purchase.

Purchasing the wrong destination, plan, data allowance, or product does not qualify for a refund after the eSIM has been delivered.

6. Incorrect Customer Information

Customers are responsible for providing accurate information during checkout, including a valid and accessible email address.

If an eSIM is successfully delivered using the information provided by the customer, the order will be considered completed.

RoamioPass is not responsible for delays or delivery issues resulting from incorrect information provided by the customer.

Customers who notice an error should contact RoamioPass immediately before the eSIM is delivered.

7. Installation and Activation Issues

If you experience difficulty installing or activating your eSIM, please contact RoamioPass support before deleting the eSIM, resetting your device, or purchasing another plan.

Installation or connectivity problems may result from factors including:

• Incorrect device settings;

• Data roaming settings;

• APN configuration;

• Network selection;

• Device compatibility;

• Carrier restrictions;

• Local telecommunications network conditions; or

• Temporary network interruptions.

RoamioPass may provide reasonable troubleshooting assistance where applicable.

Installation, activation, or configuration difficulties do not automatically make a successfully delivered eSIM eligible for a refund.

8. Network Coverage and Performance

RoamioPass eSIMs may operate using third-party telecommunications networks in the customer's destination.

Network availability, coverage, signal strength, speed, latency, and overall performance may vary depending on factors including:

• Location;

• Network congestion;

• Local network availability;

• Device capabilities;

• Building or environmental conditions;

• Telecommunications infrastructure; and

• Maintenance or outages affecting local network operators.

RoamioPass does not guarantee uninterrupted service, specific network speeds, or identical network performance in all locations.

Variations in network speed, signal strength, or coverage do not automatically qualify an order for a refund once the eSIM has been delivered.

9. Failed or Unfulfilled Orders

If RoamioPass is unable to generate or deliver an eSIM due to product unavailability, a supplier issue, technical failure, or another fulfillment problem, RoamioPass may, depending on the circumstances:

• Retry the order;

• Reissue or resend the eSIM;

• Provide a replacement or equivalent eSIM plan;

• Provide store credit; or

• Issue a refund.

RoamioPass will determine the appropriate resolution based on the circumstances and fulfillment status of the order.

10. Duplicate Orders or Payments

If you believe you have been charged more than once for the same order, please contact RoamioPass as soon as possible.

We will review the applicable payment and order records.

If a duplicate payment is confirmed and the corresponding duplicate eSIM has not already been delivered or consumed, RoamioPass may issue a refund for the duplicate transaction.

11. Refund Processing

Approved refunds will generally be returned using the original payment method whenever reasonably possible.

The amount of time required for a refund to appear in the customer's account may vary depending on the:

• Bank;

• Credit or debit card issuer;

• Payment gateway;

• E-wallet provider; or

• Other financial institution involved.

Processing times imposed by third-party payment providers are outside the direct control of RoamioPass.

12. Payment Processing Fees

Where permitted by applicable law, transaction fees, payment gateway fees, foreign exchange charges, bank charges, or other third-party processing fees that have already been incurred may be non-refundable.

Any applicable deduction will be communicated where appropriate.

13. Fraud, Abuse, and Chargebacks

RoamioPass reserves the right to investigate refund requests involving suspected:

• Fraud;

• Abuse;

• Unauthorized transactions;

• False claims;

• Manipulation of the refund process;

• Repeated or excessive refund requests; or

• Violations of our Terms of Service.

Customers are encouraged to contact RoamioPass first if they experience a problem with an order before initiating a payment dispute or chargeback.

14. How to Request a Refund

To request a refund for an eligible order, please contact RoamioPass within seven (7) days from the date of purchase.

Please provide:

• Your full name;

• Order number;

• Email address used for the purchase;

• Payment or transaction reference, if available; and

• A description of the issue.

Refund requests will be reviewed based on the fulfillment and delivery status of the order.

15. Contact Us

If you have questions about this Return and Refund Policy or require assistance with an order, please contact RoamioPass through the support information provided on roamiopass.com.

By purchasing an eSIM or other product through RoamioPass, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.